MELVILLE, N.Y. & PHOENIX–(BUSINESS WIRE)–Contact Solutions, A Verint® Company (Nasdaq: VRNT), today announced early findings from a survey of 129 state and government professionals that it commissioned in collaboration with the Governing Institute and Center for Digital Government. The study, titled Citizen Engagement Modernization in the State Contact Center, examines how state agencies are positioned today and their preparedness for the future in regards to citizen engagement—from citizen t