SAN FRANCISCO–(BUSINESS WIRE)–Genesys (www.genesys.com), the market leader in omnichannel customer experience and contact center solutions, today announced the availability of a new digital omnichannel customer service benchmarking tool. Licensed from Forrester Research, the digital online assessment tool consisting of a short quiz with nine questions helps companies assess the state of their omnichannel customer service readiness and provides prescriptive guidance on next steps. “Given today